Defence of dissertation in the field of Computer Science and Engineering, M.Sc. Junying Zhong
Coopetitive Service Innovation in Mobile Payment Ecosystems
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Junying Zhong, M.Sc., will defend the dissertation “Coopetitive Service Innovation in Mobile Payment Ecosystems” on 16 October 2015 at 12 noon in Aalto University, School of Science, lecture hall T2, Konemiehentie 2, Espoo. Mobile payments which are emerging services for exchanging values in the digital age were studied in this dissertation. These services are realized through multi-actor innovations. Multiple actors collaborate and compete with each other at the same time. This dissertation elaborates on this seeming contradiction in coopetition through firms’ superior and inferior resources. Also, it proposes models to strategically manage such business activities.
Mobile payments are a new and smart way to pay in the digital era. The emerging mobile payment services promise real-time exchange of value between linked businesses in a context-specific way. However, mobile payment markets are highly dynamic, in which the linked companies act in a coopetitive manner, i.e., they are competing and cooperating at the same time.
How can the linked actors, firms and individuals, survive and improve their activities in the coopetitive business surroundings? This dissertation seeks to answer this question through three theoretical models: the RISE model (Resources – Inter-/Self-organizational innovation – Ecosystem), the DISCO model (Dynamics of Innovation Strategy in Coopetitive Environment), and the COIN model (Coopetitive Innovation). These models are based on studies about mobile payment innovation in business networks. Five of them are presented in this dissertation: a comparison study on mobile payments in the Finnish and Chinese markets; an empirical study on consumer adoption of mobile payments in China; and three case studies addressing Bestpay, Alipay, UnionPay, Elisa Wallet, and Apple Pay.
Overall, this dissertation contributes to the theoretical understanding of mobile payment service innovations in digital ecosystems. The managerial implications provide guidance for businesses to benefit from coopetition through internal (company) and external (ecosystem) resource advantages.
Dissertation release (pdf)
Opponent: Professor Shijian Luo, Zhejiang University, China
Custos: Professor Marko Nieminen, Aalto University School of Science, Department of Computer Science
Electronic dissertation: https://aaltodoc.aalto.fi/handle/123456789/17860
School of Science, electronic dissertations: https://aaltodoc.aalto.fi/handle/123456789/52